User unenrollment

Users can remove themselves from the subscription manually or are automatically unenrolled if they're no longer entitled or have not recently reconfirmed their affiliation.

Administrators do not directly unenroll users from the subscription. This is done either by the user or automatically in a process called reconfirmation.

User self-unenrollment

Users can leave an Overleaf Commons subscription without affecting the contents of their Overleaf account. All Overleaf accounts in an Overleaf Commons subscription are portable, and can freely leave the subscription to be on the free plan or to join another subscription.

Users can self-unenroll from the Overleaf Commons subscription by removing their institutional email address from their Overleaf account. Removing an institutional email address will unlink the SSO login that is associated with that address.

Primary and secondary email addresses

Anyone leaving your organization or institution should make their personal email address the primary email address on their Overleaf account before they lose access to their institutional email address or SSO identity.

All users on Overleaf Commons subscriptions are encouraged to add a personal email address to their Overleaf account as a secondary email address. When they leave, they should make this their primary address instead to ensure they keep access to their account.

See our user documentation for instructions on managing email addresses and login options.

Reconfirmation and automatic unenrollment

The period of time between user reconfirmation prompts is configured as part of your subscription onboarding process and is usually set at 18 months.

To remain enrolled in your subscription, users must periodically reconfirm their institutional affiliation, a process that also validates their eligibility for the Overleaf Commons subscription.

Users who don't do this, or who are unable to reconfirm their institutional affiliation, will be removed from the subscription. Removing a user from the subscription doesn't affect their ability to access their Overleaf account, which will revert to the free plan.

When a user needs to reconfirm, they will see a prompt on their Overleaf account settings page and a notification on their project dashboard. Reconfirming their institutional email address and affiliation will allow them to remain on the subscription until the next reconfirmation is required. Common user questions about reconfirmation are answered in our user documentation.

Non-SSO reconfirmation

If you don't provide SSO, users reconfirm their affiliation by requesting that a confirmation email be sent to their affiliated email address. Their affiliation is reconfirmed by following the instructions provided in the email that is sent to them.

SSO reconfirmation

For institutions that provide SSO, users automatically reconfirm their affiliation each time they log in with SSO. This means that in most cases, users never see a reconfirmation prompt because they are automatically reconfirmed with each login.